OHIRI is a private corporation owned by Akébéhi Kpolo.
The company is registered in Lille (France) as an Individual Business. (SIRET Number: 53797449500039). The company is registered in Bonoua (Côte d'Ivoire) as a Limited Liability Company (LLC). (Trade Register Number: CI-RDBSM-2021-B-5268).

If you have any queries, please write to us at the following addresses:
OHIRI
58 Rue du Faubourg des Postes
59000, Lille
France

CONTACTS
France: +33 (0)6 95 99 50 85
Côte d’Ivoire: +225 07 47 34 70 38
hello@ohiristudio.com
akebehi@ohiristudio.com

INTRO

The following Terms and Conditions of use apply to all users of the domains ohiristudio.com and their subdomains (hereinafter referred to as ‘site’ or ‘website’). The Terms and Conditions of use will be valid for all your future transactions with OHIRI. (hereinafter referred to as ‘OHIRI’ or ’us’ or “we”) and visits to the site.
When you place an order, you accept the following Terms and Conditions of use. Please read them before you shop.
OHIRI reserves the right to revise these Terms and Conditions of use. Any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. Users are responsible for keeping themselves updated with such changes. You are encouraged to review the Terms and Conditions of use whenever you visit the site.


INFORMATION CONCERNING OHIRI WEBSITE

This website (ohiristudio.com) and its subdomains are owned and driven by OHIRI. OHIRI is a private corporation registered in Lille (France) as an Individual Business. SIRET Number: 53797449500039 and registered in Bonoua (Côte d'Ivoire) as a Limited Liability Company (LLC). Trade Register Number: CI-RDBSM-2021-B-5268.
Under French law on confidence in the digital economy (Article 6 of Law No. 2004-575 of 21 June 2004), users of the site can find below the identity of the various stakeholders as part of the implementation and monitoring of this site:
Owner: OHIRI
Website Builder: Jack Howard
Editor: OHIRI ILLC
Host: OVH

SECURITY

OHIRI use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Our web shop uses the GeoTrust (SSL) Certificates, which secures communications by encrypting all data to and from the site. For security reasons, we inform you that we do not store any payment information in our database.


DISCLAIMER

OHIRI cannot promise that all the content of this site is free of inaccuracies or typographical errors at all times. However, we can guarantee that all information is up-to-date. OHIRI may, at any time, amend the content of the site. Users are responsible for keeping themselves updated with such changes.

OHIRI cannot guarantee that the access to the site will be problem-free, uninterrupted, and secure at all times. However, we can assure that we do the best we can to maintain an optimal level of security. OHIRI cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site.


TRADEMARKS

Our trademarks include (amongst others) the OHIRI name, OHIRI (or OHIRI, ILLC.), tagline and logo. This list may change. Any changes will be posted here. You are encouraged to review the list.
These trademarks may be used or registered in more than one country. We remind you that your use of this web site does not grant you any rights to use our trademarks.


COPYRIGHT PERMISSION NOTICE

All the documents provided in this site and its subdomains (including, without limitation, the trademarks of OHIRI, logos, images, photos, drawings, illustrations, text, soundtracks, data) are owned by or licensed to OHIRI and its affiliates.
You are authorized to download, print and store copies of this material only for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies.
You may not charge anyone for use of the material or create derivative works from it. You are not authorized to reproduce, distribute, publish this material, or any portion thereof, without the prior written permission of the copyright owner.
Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please contact us at press@ohiristudio.com


LEGAL PURCHASE AGE

Under French law (Law No.74-631 of 5 July 1974), the legal age of majority in France is eighteen (18). If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on ohiristudio.com or any other website related to OHIRI.


REGISTRATION

When creating a customer account with us, you must provide accurate and complete information as indicated. Please ensure that all information entered is true, accurate, current and complete in all respects. It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorised use of your account, please contact us immediately by emailing customer@ohiristudio.com. OHIRI cannot be held liable for any of your losses due to any unauthorised use of your account.


TRANSFER OF RIGHTS AND DUTIES

The purchase between you and OHIRI is binding for the two parties. You cannot transfer or assign a contract, rights or duties to a third party, without prior written permission by OHIRI.


RETENTION OF TITLE

The right of property in our products shall remain vested in OHIRI and shall not pass to the buyer until the purchase price for the goods has been paid in full and received by OHIRI, even in case of extended terms of payment.
Until the right of property in the products passes, OHIRI shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the goods.
We remind you that the discount of bills or any other remittance creating a payment bond does not constitute a payment in itself.

Upon delivery of goods, the risks pertaining to the goods are automatically transferred to buyers. The purchaser thus undertakes to apply for an insurance contract guaranteeing risks of loss, damage and theft of the goods.

RESALE POLICY

You may purchase products on ohiristudio.com for personal use only and not for resale. By placing an order on the site, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.


LINKS

The site may contain links to other websites. In no case we can be held liable for content or privacy policies of these sites. Be sure to read carefully Terms and Conditions of use or Privacy policies of those sites before using them.

Likewise, other websites can contain links to our site. In no case we can be held liable for content or privacy policies of these sites. You are encouraged to read carefully Terms and Conditions of use or Privacy policies of those sites before using them.


PRIVACY POLICY

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. You have the right to review your information on file at any time. This can be accessed by emailing hello@ohiristudio.com.


COOKIES

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allow the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit.
We inform you that several features of the web shop cannot be fully accessed if cookies are disabled.


VIOLATION OF RULES

OHIRI reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of ohiristudio.com (and its subdomains) may be subject to prosecution.


FORCE MAJEURE

In case of Force Majeure, OHIRI’s obligations will be suspended. The contract between you and OHIRI can, in such cases, be partially or fully terminated by yourself or by OHIRI.
Cases of Force Majeure (or fortuitous events) are defined as events beyond the control of the parties that could not reasonably be considered as foreseeable by them and that they could not reasonably have avoided or mastered, to the extent that their occurrence completely prevents the execution of their obligations. The following shall be considered as cases of Force Majeure: war, civil war, revolution, riot, governmental measures, strike, flood, epidemics, failures in the supply of raw materials, failure of electricity, telephone or internet services, natural disasters, or similar events.
Under such circumstances, OHIRI will attempt to resolve all issues in a timely manner.


GOVERNING LAW

These Terms and Conditions of use are governed and built-in accordance with French law without regard to principles of conflicts of laws. The courts of Lille will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from France ones and there may be additional legal requirements to use this website. We encourage you to comply you with all applicable local and international laws and regulations regarding your use of our website

INTRO

The following Privacy Policy applies to all protected personal information collected, maintained or used by OHIRI. We recognize the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with OHIRI or use our online store, you give us your consent to process and use such submitted personal data in accordance with this Privacy Policy.

Please read carefully this Privacy Policy before using the site or submitting any personal information. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information on a going forward, not retroactive basis. Users are responsible for keeping themselves updated with such changes. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


COLLECTION OF INFORMATION

OHIRI collects some protected personal information (e.g. name, postal addresses, telephone number(s), email address etc.) from visitors to the website who register their information or who use the online store. The information you provide is used to fulfil your specific request. We also use “cookies “(as described below) and track IP addresses so we can improve our services and enhance your experience with us.
OHIRI does not collect or store any credit card information from our online customers.


HOW WE USE YOUR PERSONNAL INFORMATION

If you give us your personal information, at one of our stores or online, then with your consent, OHIRI will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores.
In addition, we may use information about your product interests and purchases from us to help us improve our site design and your online and in- store shopping experiences. We may contact you, subject to the choices you have made, to conduct market research and learn more about how we can improve our product offerings.


DISTRIBUTION OF INFORMATION

We do not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any other entity. Further, in order to maintain our website, to manage our database, to distribute e-mails, to provide client communications and to send customer orders, OHIRI contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on OHIRI’s behalf but we do not authorize any of these service providers to make any other use of your information.
We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


COOKIE/TRACKING TECHNOLOGY

Cookies and tracking technology are pieces of information a web site can send to your computer’s browser for record-keeping purposes. OHIRI uses cookies to ascertain how visitors use the, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.


SECURITY HACKING

OHIRI uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.


COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


CHILDREN'S PRIVACY

OHIRI does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), we require that you inform and get your parents or guardians consent before registering.


ACCURACY AND RETENTION

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from OHIRI’s marketing list at any time by contacting us by email customer@ohiristudio.com or writing us at the following address:
OHIRI
58 Rue du Faubourg des Postes
59000, Lille
France


PRIVACY CONTACT INFORMATION

For any queries concerning our Privacy Policy or any additional information about the use of your personal data, please write to us at the following address:
OHIRI
58 Rue du Faubourg des Postes
59000, Lille
France

LEGAL PURCHASE AGE

Under the French law (Law No.74-631 of 5 July 1974), the legal age of majority in France is eighteen (18). If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on ohiristudio.com or any other website related to OHIRI.


PRODUCTS

We want all customers to receive quality goods. We put in extra effort to keep each Akan bead and all handcrafted jewellery close to their original shape. However, due to the handcrafted jewellery making process, minor differences may occur on their colours or shapes.

We also put in extra effort to display the colours of our products as accurately as possible. We cannot guarantee that colours on the site will be true to life. The colour reproduction may partly depend on the colour settings of your computer and monitor.

To the extent permitted by French law, OHIRI cannot be held accountable for any direct or indirect losses linked to dereliction of duty, breach of contract, negligence or in any other way.


HOW TO ORDER / PLACING AN ORDER

Any order made on the site is assumed done by the account holder. You are encouraged to verify that you are logged in to the right account before purchase. Under French law, an online order is validated only when the customer has made a double-click: one to place the order and the other one to confirm it. Confirmation shall be deemed a signature and acceptance of transactions.
It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorised use of your account, please contact us immediately by emailing customer@ohiristudio.com. OHIRI cannot be held liable for any of your losses due to any unauthorised use of your account.

We do not always have items in stock. In such case, your order can be made just for you and delivered within 4 weeks. If your item is required urgently, please email us at customer@ohiristudio.com and we will figure out the best solution.

As soon as your order is registered in our checkout system, you should receive an email confirming that OHIRI has received your order. If you did not receive this email in your inbox, please check your junk folder.
Once the order has been processed, you will receive a second email confirming that you order is completed and when it will be dispatched from our workshop.

All merchandise is sold on a first pay basis and is subject to availability. Please note that items in your shopping cart are not secure until order payment is successfully processed, and may be purchased by other customers.

We reserve the right to limit the quantities of OHIRI products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.


AVAILABILITY

Please find below the meaning of our item availability
IN STOCK. You can purchase the item right away.
PRE-ORDER. You order an item which has not yet been released. The pre-order guarantees you immediate shipment on release. You will be notified as soon as the product will become available.
BACK SOON. You are encouraged to register your email address as requested and you will be notified as soon as the item will become available.
SOLD OUT. The item is no longer available.

OHIRI does not guarantee that all products purchased on the web shop are in stock at the time of your order. In the event that a product is unavailable, OHIRI will contact you shortly by phone or by e-mail. We will give you the option of cancelling your order or replacing it with a new order. In case of order cancellation, you will receive your refund within a maximum of 30 days. Any refund will automatically be issued to the card, or the PayPal account used to make the original purchase.

OHIRI reserves the right to update or modify the products list at any time and without notifying users.


PRICING

All prices stated on our website are in Euros (EUR) by default. During check-out, payments will still be processed in EUR.

Although OHIRI strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, OHIRI will give you the option of placing a new order with the correct price or cancelling your order. OHIRI, however, reserves the right to cancel any order prior to dispatch if we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

When placing an order at the web shop you guarantee that information regarding your payment is correct and valid. The prices listed do not include shipment costs. See section on shipment and delivery for further information.

For International customers purchasing from other countries outside of France, please note that any taxes or customs fees in regard to your purchase are to be held responsible by the customer.

OHIRI reserves the right to update or modify prices of any product on the web shop without notifying customers if we find that the price is incorrect. Changes will only apply to activities on a going forward, not retroactive basis.


TERMS OF PAYMENT

Unless otherwise stipulated, all invoices are to be paid to the company head office according to the specific conditions mentioned on our order confirmation.

Orders will automatically be cancelled if payment is not completed within 24 hours upon completion of order. Following which, order will not be held or reserved for you, extension of time frame for payment will not be tend too. A new order must be made upon automatic cancellation of order.

Payment can be made by Debit/Credit Card or PayPal.

PAYPAL
To make payment via PayPal, simply select the PayPal option when checking out. You will automatically be directed to the PayPal website. If you were not properly directed during, check out, you can also make payment directly to customer@ohiristudio.com or on PayPal’s website.

CARD PAYMENT
All customers paying by card are subject to validation checks. Any customer guarantees to be fully authorized to use the card used. OHIRI reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

The credit card used must be in your own name. All card owners are submitted to validation, control, and approval of the credit card issuer. Should your credit card issuer refuse payment, OHIRI cannot be held responsible for any delays or failed deliveries. Should the credit card approval and validation fall though entirely, OHIRI reserves the right to annul the order.


RESALE POLICY

You may purchase products on ohiristudio.com for personal use only and not for resale. By placing an order on the site, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions of use. We reserve the right to refuse orders for any reason without explanation.

These Terms constitutes a part of the OHIRI General Terms and Conditions. These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders (“Pre-Order”) with Ohiri ILLC. Please read these Terms carefully before submitting your Pre-Order of any OHIRI Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

RESERVATION

Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from OHIRI
When placing a Pre-Order for OHIRI Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. OHIRI shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to customer@ohiristudio.com
You acknowledge and agree that OHIRI may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.


PAYMENT

You will be charged the full Price of the Products at the time of placing the Pre-Order. If OHIRI is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, OHIRI shall process a full refund to you. Your placing of a pre¬order constitutes your express agreement to OHIRI of charging the full Price of the Products at such time.


PRE-ORDER PROCESS

This is how the pre-order process works:
1- You order and pay now.
2- Within a few minutes, you will receive an order confirmation email and a payment confirmation email.
3- We will send you an estimated delivery date a few weeks later once we receive an update from the factory.
4- Your order status will change once it is at our warehouse and preparing for shipment
5- Finally, once your order leaves the warehouse, you will receive an email with a track and trace link. The delivery time from this moment should only take between 3 – 10 days.


DELIVERY SCHEDULE

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and OHIRI does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, OHIRI is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section CANCELLATION below.


PRICE

The purchase price ("Price") does not include taxes and other government charges, which are your responsibility. If the Price drops after you have pre-ordered, we will refund you the difference. If the Price goes up, your order is secure at the low Price. The Pre-Order Price is valid from the moment you place the Pre-Order right up to 10 days after you receive the item. To claim a refund for the difference, email us at customer@ohiristudio.com


CANCELLATION

You or OHIRI may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If OHIRI cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee).


LIMITATION OF LIABILITY

Under no circumstances will OHIRI be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event OHIRI is held liable for any damages arising out or related to this agreement, your sole and exclusive remedy will be the full refund of your purchase price without interest.


TERMS AND CONDITIONS OF SALE

The purchase of the Products is subject to additional terms and conditions provided by OHIRI including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products.


DISCLAIMER.

OHIRI disclaims any warranties, express or implied, with respect to the prototype product displayed by OHIRI whether before or after you have placed the pre-order. You understand and agree that the product, its design and technical features are currently under development and that the product that may be available for purchase by you may be materially differently from the prototype product. If for any reason you are unhappy with the final version of the product, your sole and exclusive remedy will be to cancel your pre-order as described in section 6 above.

DELAYS

The delivery dates and delays are specified by OHIRI as accurately as possible but are subject to availability of supplies, and transport of the latter. OHIRI cannot be held responsible for late delivery resulting from Force Majeure and any circumstances beyond control. The occurrence of such events cannot give rise to any payment of compensation on behalf of OHIRI.

Delays relative to the initially stated terms of delivery, which are given for information only, shall not entitle clients to cancel the orders they have placed with us and that we have accepted.


RISKS TRANSFERS

Deliveries are made to the benefit of the purchaser and associated risks are transferred to the latter in accordance with the Incoterm held by both OHIRI and purchaser at the time of placement of the first order.

Deliveries are made carriage paid. Risks for the products sold by OHIRI are transferred upon handing over of the products to carriers.


DELIVERY

For any order, please allow up to twelve (12) business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare your package for shipping.

All shipping services that we used provide tracking and full insurance. Once your order is shipped, an email will be sent out with a tracking number for your package. Please allow at least one business day after your order is shipped for the tracking information. If you do not receive tracking, and the expected delivery date has passed, please contact us at customer@ohiristudio.com so that we can assist you further.

To ensure safe delivery of your purchases, OHIRI always uses Express Post with signature on delivery. Please ensure there will be someone to sign for your package when it arrives or that the shipping service collection card can be left in a safe place. OHIRI cannot be held responsible if incorrect details are given, or if your postal slip is stolen. You are encouraged to nominate a current address that is a trusted residence or workplace. Please note that we are unable to ship to P.O. Boxes.

If a package is returned to France because the buyer did not claim the package, OHIRI does not send replacements.

In the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation. In such case, please contact us at customer@ohiristudio.com.


SHIPPING FEES

DOMESTIC ORDERS
Domestics orders (France) are shipped via DHL France or French Postal Services. Domestic orders typically arrive within 2 to 4 business days and will be charged at a flat rate of 10 Euros.

INTERNATIONAL ORDERS
International orders are shipped through FedEx or DHL. International shipping delivery times and rates are dependent on which carrier service chosen.
Be sure that OHIRI do the most profitable choice for you by all means necessary.

Any taxes or custom fees as deemed by your country’s legal regulations are to be held responsible by the customer. In the event that an order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery will have to be borne by the customer.
Please note that shipment time for special orders may be longer.
If you have any queries about our shipping options, please contact us at customer@ohiristudio.com.

FAULTY ITEMS

Goods are classified as faulty if they are received damaged, non-conformed or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear (including items that have been bent out of shape, twisted, oxidized or on which the plating is fading) are not considered to be faulty.

Products shall be checked by customers upon delivery. The purchaser has eight (8) days from delivery to express any claims regarding such conspicuous defect by recorded delivery letter with return receipt. The purchaser is responsible for providing all evidence relevant to the matter.
Our customer services will take each case into deliberation and proceed further with investigation.
No action shall be brought for non-conformity of any products within eight (8) days upon delivery.

If you wish to exchange a faulty item, please write an email with the specific details to customer@ohiristudio.com. Any purchased goods shall not be returned without our prior express agreement in writing, to be requested among other means by facsimile or by electronic mail.

OHIRI cannot be held liable for any other damage, without limitation, resulting from the use of one of the products purchased on ohiristudio.com.


RETURNS CONDITIONS

If you wish to exchange an item, please write an email with the specific details to customer@ohiristudio.com. Any purchased goods shall not be returned without our prior express agreement in writing, to be requested among other means by facsimile or by electronic mail.

In accordance with the French legislation an item can be returned within 14 days. This is from the day that the item was received. The item returned must be unused, unworn, unaltered, undamaged and in the original condition, which includes tags and original packaging (any boxes, bags, and other packaging materials). All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Any return costs shall be borne by us only for missing goods or conspicuous defects as ascertained by ourselves or by our authorised agent.

Please note that the items are your responsibility until they reach the workshop and please ensure you package your return to prevent any damage to the items or boxes. OHIRI is not responsible for any items that are returned in error or lost in the mail, which is why it is recommended to use an ensured postal service. If your package is not successfully delivered and is sent back to OHIRI by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.

Once we receive your returned parcel, we will inspect and process the goods within four (4) working days to ensure you receive your refund as quickly as possible. Any refund will automatically be issued to the card or the PayPal account used to make the original purchase.

Please note that special orders and sales cannot be returned or exchanged.

If your delivery is not identical to your order (wrong product) due to our oversight, please contact us with your order number as well as the return information. Postage incurred will be borne by us. Returns must be notified of, confirmed and returned within 10 days (domestic orders) 20 days (international orders) from order fulfilment.

Due to hygiene reasons, we are unable to accept returns of pierced jewellery or lip jewellery under any circumstances.


WRONG SIZES

We are happy to exchange items which are in the wrong size where possible and if they are in stock (discontinued designs cannot be exchanged). The first exchange is free. You must pay for the postage. Please post your item to the address below, well packaged in its original packaging and include a prepaid express postbag with the signature on delivery option. Email us at customer@ohiristudio.com to notify us that you require an exchange and the size required. Please also include a note in your package with the desired size.

Some rings may not be resizable. Subsequent size exchanges will incur up from 80€ to 100€. Resized rings cannot be returned, and plated rings cannot be resized.

For any queries, please send us an email at customer@ohiristudio.com or write to us at the following addresses:
OHIRI
58 Rue du Faubourg des Postes
59000, Lille